Logging in and help if you need it

Hi! You’ve arrived at this guide and you are wondering why it seems to be such a challenge to enter the username and password that you’ve been given, let’s see if we can help! Your log in details might have come via email, company communication or your manager has told you. Top tip – if you’ve registered an email address then you can also log in usi...

Understanding Your Learning Road Map

Before we start, if you’re having trouble logging in then here’s a guide that will help:   The Login page and help if you need it When you first log in to the Upskill People learning platform with your username and password, you’ll see your learning roadmap – which is where you’ll find all the content that has been assigned to you. All you need to d...

Navigating an Upskill People Course

Let’s begin our journey at your Learning Road Map: Here we can see that the Mandatory Fire Safety Essentials course needs to be completed. It’s a great idea to find out a little bit about the course before you start: You will notice that the course doesn’t focus solely on the legal aspects of fire safety and its prevention. Upskill People have also ...

Course status? What’s that?

You will see several symbols that tell you where you’re up to with each course. But what exactly do they mean? There are four different course statuses which you can quickly filter in your Learning Road Map to help you complete your courses more quickly: Not Started means that you have not yet accessed the course. Press Quick Start to jump right in:...

About Upskill People courses

Can Upskill People courses be displayed in other languages? There's a simple answer to this; if you work in the UK then you should take the courses, and especially pass the assessments, in English. After all, that's what food ingredients and safety signs are displayed in! However, we recognise that our clients employ people who don't have English as...

Understanding the Store

Welcome to the Upskill People Store, it’s a great way for small teams and businesses to get access to some great and cost-effective learning. So, you’ve found our Store – what next? You’ll need to create an account either before or after you’ve had a browse around. Top right of screen you’ll see My Account: … where you’ll Create an Account as well a...

Why won’t my course launch?

You’ve sat down with your cup of tea, ready for an afternoon of learning, but just as soon as you’ve started, you’ve already hit a roadblock. The course won’t launch! It used to be that the most likely reason for a course not launching correctly is that it was using the Flash plugin, which used to be quite common when opening a SCORM 1.2 course from...

Why won’t my videos play?

How videos play in a course There are two ways that a course can play a video: From Vimeo A video playing from Vimeo looks like this: The player controls will allow you to: Play/pause the video Adjust the video quality Play/exit full screen mode The Vimeo video will be called into the course player directly from Vimeo . If you are accessing a course...

Clearing your browser cache

Why Clear Your Cache? When using your learning platform, your browser saves files on your device to help pages load faster. This is great for efficiency, especially when there’s a slow internet connection. However, if the content has been updated (either by us or your content team), you might only see the latest content if you clear your browser cac...

Accessing the learning platform

At Upskill People we want everyone to benefit from the learning that is available from your learning platform. We know that the major technology companies include accessibility options (within a browser for example), so this short guide explains where to look so that you could access them. We’re going to use the example of the Chrome browser and the...