Why won’t my course launch?

You’ve sat down with your cup of tea, ready for an afternoon of learning, but just as soon as you’ve started, you’ve already hit a roadblock. The course won’t launch! It used to be that the most likely reason for a course not launching correctly is that it was using the Flash plugin, which used to be quite common when opening a SCORM 1.2 course from...

Why won’t my videos play?

How videos play in a course There are two ways that a course can play a video: From Vimeo A video playing from Vimeo looks like this: The player controls will allow you to: Play/pause the video Adjust the video quality Play/exit full screen mode The Vimeo video will be called into the course player directly from Vimeo . If you are accessing a course...

Clearing your browser cache

Why Clear Your Cache? When using your learning platform, your browser saves files on your device to help pages load faster. This is great for efficiency, especially when there’s a slow internet connection. However, if the content has been updated (either by us or your content team), you might only see the latest content if you clear your browser cac...

Accessing the learning platform

At Upskill People we want everyone to benefit from the learning that is available from your learning platform. We know that the major technology companies include accessibility options (within a browser for example), so this short guide explains where to look so that you could access them. We’re going to use the example of the Chrome browser and the...