Reporting forms a huge part of many of our jobs, but what tools are available to you when it comes to reporting on your learners?
Here’s an overview of the Reporting menu:
The main purpose of the Reporting dashboard is to show you your overall completion rate and enable you, as a manager, to do something about it.
You will be given access to see particular area of your company structure, this is called your Reporting Access, and it determines who else’s data you can see. Use the View button to drill down through the levels of access that you have:
Keep on drilling down, through each level of access that you have:
Until you arrive at the level where you can see the individuals in a particular team:
Pick the View button for an individual to see what is causing their particular completion percentage:
You might be thinking “This is great so far, but how can I help my team members complete their eLearning modules, when we’re all so busy nowadays”.
Here's a few suggestions how you can improve your team's performance (and keep your own manager happy too!)
Get prepared to have a conversation with your team member.
- Review the e-learning module requirements and progress of the team member so far.
- Identify specific areas where they seem to be struggling e.g. are the completion deadlines too challenging? do they understand the content? are there any language barriers to understanding?
- Have examples of how completing these modules have benefited others in the team or business.
Set a positive and supportive tone when you speak with them and explain how you're going to help them.
Understand their challenges and identify any barriers to progress - without judgment.
Some examples you could try:
"What has been the biggest challenge for you in completing these modules?"
"Is it the content, the time commitment, or something else?"
"Are there any technical issues or other barriers I should be aware of?"
Use active listening techniques, such as paraphrasing their concerns back to them to ensure clarity.
Offer some solutions tailored to their needs.
Some examples you could try:
"Would it help to block some time on your calendar specifically for e-learning? I can help adjust your workload if needed."
"Let’s identify the tough sections and see if I or someone else on the team can provide additional explanations."
"Would you like a study buddy to go through the material with you?"
"What would help you feel more motivated to complete these?"
"Let’s ensure you have all the tools and access needed. We can reach out to IT or the training team if there are problems."
Set some goals and make sure you follow up with a positive attitude.
"Let’s set a goal for completing [specific module(s)] by [date]. Does that feel realistic?"
"How about we check in briefly next week to see how it’s going and address any issues that come up?"
"Remember, completing these modules will really help with [specific benefit, e.g., improving your skills, protecting the business by completing these mandatory courses]."
"I’ll make sure to recognise your efforts once you’ve completed these – it’s a great accomplishment!"
By putting this plan into action, you can foster a culture of continuous learning and create a supportive environment that helps your whole team shine.
(and you will feel great too!)
You may see a list of other reporting tools included in your learning platform, on the right of the screen (using a desktop computer); these additional guides explain them in more detail:
Understanding Analyse overall performance